CraftoBazaar India Private Limited (“Company”, “we”, “us”, “our”) strives to deliver products in a timely and efficient manner. This Shipping Policy outlines our shipping process, timelines, and responsibilities.
1. Shipping Coverage
- We currently ship orders within India.
- International shipping, if offered, will be mentioned separately on the product page or checkout.
2. Shipping Partners
- Orders are shipped through Shiprocket and/or direct third-party courier partners.
- Courier partner selection is at our discretion based on serviceability, delivery location, and operational feasibility.
3. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Estimated Delivery Time
- Delivery timelines are estimated and generally range between 3–10 business days, depending on:
- Delivery location
- Courier partner
- External factors beyond our control
- Delays caused by courier partners, weather conditions, strikes, or government restrictions are not our responsibility.
5. Shipping Charges
- Shipping charges, if applicable, will be clearly displayed at checkout.
- Any additional charges levied by courier partners due to remote area delivery or address changes may be borne by the customer.
6. Order Tracking
- Tracking details will be shared via email, SMS, or WhatsApp once the order is dispatched.
- Tracking updates are subject to courier partner systems.
7. Delivery Attempts & Non-Delivery
- Courier partners typically make multiple delivery attempts.
- If delivery fails due to:
- Incorrect/incomplete address
- Customer unavailability
- Refusal to accept delivery
the order may be returned to us and re-shipping charges may apply.
8. Damaged or Missing Products
- Customers must report damaged, tampered, or missing items within 48 hours of delivery with supporting images/videos.
- Claims raised after this period may not be accepted.
9. Risk of Loss
- Risk of loss or damage passes to the customer upon successful delivery of the order.
10. Force Majeure
- We shall not be liable for shipping delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, or governmental actions.
11. Policy Updates
- We reserve the right to modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
12. Contact Us
For any shipping-related queries, please contact: CraftoBazaar India Private Limited
Email: info@craftobazaar.com