These Terms & Conditions (“Terms”) govern the use of the website operated by CraftoBazaar India Private Limited (“Company”, “we”, “us”, “our”). By accessing or using our website or placing an order, you agree to be bound by these Terms.
1. Business Information
Company Name: CraftoBazaar India Private Limited
Nature of Business: Trader of handcrafted and decorative and utility products
Products: Metal baskets, jewellery stands, candle stands, and related décor items
Country of Operation: India
2. Eligibility
Users must be at least 18 years old or accessing the website under the supervision of a legal guardian. Use of this website constitutes a legally binding contract under the Indian Contract Act, 1872.
3. Product Information
1. We trade in handcrafted, manufactured, and decorative products, which may include metal and/or non-metal items, home décor, utility products, and accessories.
2. Product images are for representation purposes only.
3. Minor variations in color, size, texture, material, finish, or design may occur due to:
- Manufacturing processes
- Handcrafted nature of certain products
- Lighting, photography, and screen/display differences
4. Product availability is subject to stock and supplier availability.
4. Pricing & Payments
- All prices are listed in INR (₹) and inclusive/exclusive of taxes as specified.
- Prices may change without prior notice.
- Payments are processed through secure third-party payment gateways.
- We do not store card or payment details.
5. Order Acceptance & Cancellation
- Order confirmation does not guarantee acceptance.
- We reserve the right to cancel or refuse any order due to:
- Pricing or listing errors
- Stock unavailability
- Suspected fraud or misuse
- Refunds, if applicable, shall be processed as per our Refund & Cancellation Policy.
6. Shipping & Delivery
- Delivery timelines are estimated and may vary.
- We are not liable for delays caused by courier partners, natural events, or government restrictions.
- Risk of loss passes to the customer upon delivery.
7. Returns, Refunds & Cancellations
- Returns and refunds are governed strictly by our Return & Refund Policy published on the website.
- Refunds shall be credited to the original payment method within prescribed timelines.
8. User Conduct
Users agree not to:
- Violate any applicable Indian law or regulation
- Engage in fraudulent or misleading activity
- Infringe intellectual property rights
- Interfere with website security or functionality
9. Intellectual Property
Certain content including logos, images, product designs, text, and trademarks are the exclusive property of CraftoBazaar India Private Limited and are protected under the Copyright Act, 1957. Unauthorized use is strictly prohibited.
10. Limitation of Liability
To the maximum extent permitted by law:
- We shall not be liable for indirect, incidental, or consequential damages.
- Our total liability shall not exceed the amount paid by the customer for the specific product.
11. Indemnification
You agree to indemnify and hold harmless CraftoBazaar India Private Limited from any claims, losses, damages, or legal expenses arising from misuse of the website or violation of these Terms.
12. Third-Party Services
We are not responsible for the content, policies, or practices of third-party websites or payment service providers linked to our website.
13. Force Majeure
We shall not be liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, pandemics, strikes, or governmental actions.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Courts located in India shall have exclusive jurisdiction.
15. Grievance Redressal
In compliance with the Consumer Protection (E-commerce) Rules, 2020, grievances may be addressed to:
Grievance Officer:
Email: legal@craftobazaar.com
16. Modification of Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website constitutes acceptance of revised Terms.
17. Contact Us For any queries, contact:
Email: legal@craftobazaar.com